ConstituentsFirst allows a municipality to receive requests from constituents, provide answers to their questions and track ongoing activities across multiple departments. With ConstituentsFirst you can provide your constituents with timely information on the status of their inquiries within any department within your municipality.
Summary of features and benefits:
- Process several types of service requests including pot holes, abandoned vehicles, illegal dumping, downed wire and so on. Configure your own service requests as needed
- Easily search and locate requests for instantly serving constituents
- Keep a log of all correspondences (letters, invitations, etc.) to the Councilperson or Manager; share as needed within the system
- Create events and invite participants; track attendees for future mailing (town hall meetings and other events)
- Create poll for Legislative Opinions from constituents to influence legislative decisions based on well-informed constituent sentiments
- Make and track service requests from an Android app which may be used by field personnel
- If you have a database or list of constituents, they may be imported into ConstituentsFirst
- Get overall reports on usage, service level agreements, priorities, and completed or pending requests
- Standardize services, status, priority, neighborhood and other data across all offices centrally with provision for municipality-wide or individual council office/department level customization
- Refer requests to the right office within the city and track the referral status
- Map based and graphical reports provide heat maps for services requested across the municipality
- Veterans Affairs office may use the intake forms to track veteran requests and refer to them to appropriate service agencies
- Integrates with other systems like 311; requests can be forwarded to an external system or agency when appropriate
- Use the Android Phone app to instantly respond to constituent needs at constituent meetings and public events
- ConstituentsFirst has packed several features into the platform to make you look amazing to your constituents!
- As one of the customers said – “it is so easy to use and has everything I need to serve my constituents!”
Contact us to arrange a product demo!